Hello fellow mechanical practitioners after working for 3 lift truck companies back in 1970 ish , I started my own repair business because I felt that everywhere I worked they treated the mechanics as ,well lets just say not the same as the rest of the employees, No respect. although we all know that without us they have nothing. I have nothing but respect for a good mechanic. and I will never treat any of mine that way, To all in this field keep up the good work and be proud ,you should feel that you are valuable or move on

Sad but true another Amen

Amen to that brother.

It's amazing how a huge company can turn nasty on employees that are their bread and butter. When a company gets big, there are big egos in management that grow and have aspirations to be president of the company. They form a tight group that forgets why they have techs to do the dirty jobs. It gets so bad they call you in half way through a job at customer, to insinuate an email you sent to dispatch made the manager look bad, when you actually praised him. Management always sticks together, especially when wrong. There is in fighting between territories among managers to show who is top dawg. At meetings they bash head office, then tell us to ignore orders from president. It becomes a party for management, and those dirty techs are not welcome. I often wondered why the Japanese owners did not step in. Nobody in the world has higher work standards and work ethic than the Japanese people. My former employer was so polar opposite!
Thank god I work for a small family owned company, they treat like like royalty, and you see eye to eye with the owners.

Does this dealer also have locations in neighboring states? If so, one line of trucks was already lost and if sales quotas are not met by the remaining, then other brands will pull. Sales quotas must be calculated as sales, parts, and even warranty return numbers. It might be time to bail to a more stable company unless you see progress for a sustainable goal to turn management around.

at the point of a loss. breakevens are okay, but nobody wants to go backward.

Bad management yes. work culture, and compensation packages.

Will try to keep this uncomplicated. Bad management is the biggest reason for a large turnover. If it is a factory dealer its just best to leave. They will have a group of *** a--es that seem to run everything. A real good trouble shooter, tech does not have to put up with the BS. Your lead techs spend more time covering them selves and taking credit for everything. What color is the paint on the equipment?

A lot depends on the type of dealership. If it is factory owned, they can go as long as they like. If it is a franchise it depends on the agreement. The dealers I have worked for have been franchises. If the dealer falls below a given threshold, the risk loosing the franchise.