I have to agree with Ed The field tech is not represented in most meetings and is left out of many decisions. It also seems that many companies also feel that service representatives are also a dime a dozen. The primary reason for most companies to hire a technician away from a different dealership is to expand customer base. Of course all this changes when you have the skill-set needed at the moment for acquiring a new customer or handling a current issue. After that you are number whatever.

I must agree also. Raymond is owned by Toyota. I've only been here about 8 yrs but Raymond is a fantastic company to work for with many opportunities to advance. I work at the Muscatine Iowa facility.

Toyota is not a bad place but I've worked for Raymond for years and can't be happier. Family atmosphere and just a great place to be...

If you go to work for a dealer than they are usually good to work for, but if is factory owned then stay away.

Well Edward, there is a reason why engineers/ technicians are under represented in these meetings.
Usually we get told what changes are happening, the engineer/ technician tries to put across the potential consequences, then we try and pick up the pieces, when the customer does not get the required service he was expecting.
But it's the loss of highly trained people that a business loses when these changes happen. Very difficult to replace.
I know I am a bit off topic with this, so last post.

I don't know (when "they" erode the benefits) if it is actually that "they think you don't notice" as much as they have informal meeting where no one who is or has ever been a field service person is included to give the side of the conversation from their/our view point.
I don't think it is a particular manufacturer's direct problem though, it is more the nature of industries where very highly trained and specialized technicians are not in the office, and are 'represented' in office/management discussions by people who never have done the job, or who decided long ago that they did not want to do that job, for what ever reason.

I have to agree, some dealers and companies are clueless, they slowly erode your benefits ( they think you don't notice) the more they take, the more you start to, as you put it, "not give a crap" you slowly see all the best salesmen and engineers drift away, what they fail to realise, the forklift industry is such a specialist industry, good salesmen and engineers are so hard to come by, it's not like the car industry, were salesmen can go from dealership to dealership, it takes years to learn the equipment and what application it can be utilised in.
All companies are under pressure to make a profit, but they have to restrain from pushing to hard, you just end up losing all your best employees. Which In turn you lose your customers.

all depends on the dealer u work at
some are great... some aren't
the one here in my city gives great incentives to come on board but after a while they turn on you if you dont make their expectations... have several friends that went to work there and loved it at first, after a year or so they hate it now... company craps on them every chance they get now.
But on the other hand i don't know the WHOLE story, just one side of it, so most of that could be thier own faults.

One thing i've noticed with ALL dealers around my area... most of the people working in it don't seem to give a crap as long as they make a paycheck... maybe thats the whole problem
shrugs

Super Dharamveer_r.. I thimk you are more interested to work with.. I can recomend you For TOYOTA.. If you really interested..

I also heard from friends nice company to work.

If they would give me a green card and a medical plan, I would end my last days there, good bye to the land of snow and ice.

Not Sure about Toyoda but has any seen that Medley the Yale dealer in Midland Tx Is offering a $10k hiring bonus and then another $10k each year there after for a retention bonus?

Only if your a tall shanks.

I have worked with Toyota for a numbers of years, they are one of the best companies around

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