Edward t--I think one of the biggest reasons they feel uncomfortable is due to the fact that they really cant post an honest assessment on a local issue when at any moment a corporate or management entity can view their statements. Even with a non-discript user name, the location is viewable, and certain things you would only know if you worked there, you know? Also look at what happened to the guy that Twittered from the Black and Decker site in Rialto recently. Dont know if you got it in the paper, but the guy drove 103 miles to work on a mandatory Saturday, got there and was told he was'nt needed that day. He twittered his disdain for the supervisor, and the following Monday he was dragged into HR, shown a copy of his twitter, and then escorted out side and fired! He did not make any threats or use any profanity, he just said B+D ***!! As far as any improvements go, I really like this site, and it seems to have alot of people who are geuinuinly interested in the line of work we have chosen. Another variable is maybe the factory and service managers dont want any techs accessing any help from other than Factory sources for troubleshooting. Maybe theres a liabilty issue in there somewhere. Also if their techs were able to get help from around the world, it would kinda put a dent in the service managers ego as well. I have worked for a couple of real "winners" over the years, if you get my meaning!!