It occurs to me that the practice of forklift operator training has been S-L-O-W-L-Y shifting over the last decade. Maybe we should start speeding-up our contribution.
The way I see it, the more effective practices for keeping operators and coworkers safe have started to evolve from a machine-centric (teach operators how to use the functions of the forklift) to a more comprehensive "job-specific" (teach operators how to accomplish their specific job tasks that require using a forklift safely AND productively). This shift in forklift-related training practices is certainly not complete. Nor is it uniform throughout the various industries, or even from one company location to another. In the United States, and other countries, government regulations and other standards groups reflect and encourage the change in orientation. For example, in addition to truck related topics, OSHA requires "workplace related topics" be taught in its 1910.178(l) standard. The ANSI/ITSDF B56.1 consensus standard has very similar "workplace-specific language. Also, the ANSI Z490.1(2009) standard, "Criteria for Accepted Practices in Safety, Health, and Environmental Training" offers a complete blueprint for developing training based upon a job/task analysis. In fact, several professional associations, many private companies, the US Navy, Army, and the Coast Guard have adopted a more comprehensive and systematic "job accomplishment approach" to training...that goes well beyond teaching equipment-related topics.
Even in this forum, it is a matter of record that credible and respected instructors have lamented the fact that the many people who hire them are NOT usually willing to pay for the work it takes to train operators much beyond the most basic of safe forklift operating skills necessary for achieving regulatory compliance. Too, I suspect that some of the most knowledgeable and skilled forklift instructors are not prepared to perform the kind of comprehensive workplace-specific analysis that would result in operators who not only master their forklifts but master the job requirements set forth by their employers for both precision and productivity (speed). It is generally assumed that those people operating forklifts will be trained on-the-job for their workplace specific duties. Some are. Regrettably (speaking as an instructor) most receive little-to-no on-job training and are left to their own resourcefulness for on-job "learning".
So, as an industry, I think we need to keep what is valuable about training operators on the forklift-specific functions and somehow encourage all employers to integrate this into their workplace-specific requirements for both safety and productivity. If that integration can be made, everyone will benefit from the obvious advantages. Especially, operators will accomplish "mastery" of their jobs. Managers will have both safe AND productive employees, and forklift instructors will have contributed to a worthy outcome...hopefully by speeding-up the S-L-O-W-L-Y shifting part.
Best wishes,
Joe-m
LIFTORdotCOM
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Wow, you sure hit on some hot topics for me.
I find that even the companies who do accept the price for training don't train supervisors to recognize safe or unsafe forklift behavior so they are just paying for compliance (wallet card or certificate) and the time I spend telling them what is safe and unsafe is waste as soon as that operator gets in the seat and does something unsafe and no one says anything (tacit approval) to him about it (on the job coaching).
Funny story, training at a large university and I often times spend an afternoon before the classes to walk around the facility and see where equipment is used, review what they have and often times talk to the people.
Start of the class after introductions I ask have there been any accidents or near-misses with forklifts at your facility, answers are "no, none". Then we go out and do the hands-on portion and I point out all the paint missing, dents and damage to the forklifts and surrounding columns, shelves and other structures and re-ask the question pointing to all this damage. Funny the comments I get then.
Yes, quite a gap between safe use and training and actual use in real job situations.
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