Discussion:
Road techs that take their service vans home, how far is too far?

Our road techs take their vans home every night. Non of them live farther out than about a 20 mile radius from our shop. Occasionally we have a tech apply that lives twice that far away.
Any opinions on how their pay should be structured to accommodate the additional cost of that vehicle being driven twice the amount of what we already have built in to our service rates and pay rates?
  • Posted 18 Oct 2013 22:35
  • Discussion started by colleen_b
  • Florida, United States
Showing items 31 - 33 of 33 results.
It's not a mandatory thing here, it's just that all of the dealerships allow it. It is more efficient, they are required to call in to the dispatcher as soon as they get behind the wheel to see where their next job is and their territories are usually built around the area where they live. Our guys do have to come to the shop to drop off paperwork and pick up their parts regularly.

The area in question is one that has not been developed just yet. Its twice as far as the norm.
  • Posted 19 Oct 2013 02:20
  • Modified 19 Oct 2013 02:25 by poster
  • Reply by colleen_b
  • Florida, United States
Good questions from bbforks.

Our technicians keep their vans at home, but they operate from there.They are oblidged to visit the office only once a week.
All the "paperwork" (service protocoles, parts orders, etc) is done online. The customer is charged for the travel from the technician location. The parts are delivered to techician location overnight.
Our technicians are 20 to 150 km from our main office.

Basing upon my experience, bringing the technician everyday to the office for the van is a big waste of his time. My observations from the companies, which have this policy shows, that even when the technician comes to the office at the beginning of the day, he leaves to the first customer hour or more later.
  • Posted 19 Oct 2013 00:19
  • Reply by Karait
  • Poland
I know your deepest secret fear...
J.M.
Is it mandatory to take a service van home in your organisation? Do your service guys go directly to their first call from home, then go directly home after the last call?
  • Posted 18 Oct 2013 22:48
  • Reply by bbforks
  • Pennsylvania, United States
bbforks (at) Hotmail (dot) com
Customers love technology- until they have to pay to fix it!

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