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I think the last qualification that you need to be a road service tech is the "great mechanic" part. I have seen superb techs not make it on the road and I have seen mediocre tech's excel on the road. This is what you need to make a good road tech:

1. Logical thinker. Don't think the worst when you walk up to a broken piece of equipment.

2. Good to Great communicator. I think this is probably one of the most important qualities of a good road tech. If you can't communicate with your customer you probably won't make it on the road.

3. Personable. You can't have the personality of a star fish. You need to be able to meet and greet new faces and be able to get along with just about everyone and likewise people need to be able to get along with you.

4. Independent. This is not as important, but if you want to be a "great" road tech I think this is very important.

5. Confident. Again, this isn't extremely important but is a quality of "great" road tech's. Don't take this too far and be cocky. That isn't good.

6. Employer minded. By this I mean that you need to be thinking of your employer. Don't overbill the rental department just because you can get away with it. Don't overbill your customer because you want to bag out early on a Friday and you know your contact at the customer location will never see the bill.

I'm sure I will think of more later and I will post them as I come up with them.
  • Posted 9 Apr 2008 11:19
  • By batman
  • joined 29 Nov'07 - 119 messages
  • Pennsylvania, United States

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