I have intimate knowledge of both sides of the fence: management and tech because I have been both. The service and parts departments are THE money makers in any service business. New sales is happy to break even as is used sales and rental. However, rental is a different animal because the company is getting equipment at the end that is paid for by the customers.

So, let's say you own a forklift business and have a service department billing about 3 million per year. You should be making at least 1.5 million in profit. To bill this 3 million you have 40 road techs that you feel are **** the system for at least one hour per day per tech on average.

40 techs x 1 hour x 250 working days per year = 10,000 hours per year lost x $50 internal billing rate = $500,000 of increased PROFIT. Who in their right mind would NOT install GPS on service vehicles. Not to mention fuel savings due to decreased speed, no more weekend use of vans, etc., etc.

If this is your business with this scenario would really NOT install GPS?