I am having the same problems. I cannot get anyone to reply to phone calls or emails.
I purchased a part in Feb 2016 that we ended up not needing. I never had them send it to me. I was told they would restock it and issue a credit. I had been in touch with Teresa Galati in parts and asked about my return in May 2016. I received the response "finishing up end of year paperwork and then it will be processed". That was 3 months ago and have not heard back.
Does anyone know who the owner is and/or their contact info?