Would like to throw something out to the folks in "FORUMLAND" for information purposes: I have tried to build a good working relationship and trust with my customers and have had great luck in doing so. They add more equipment to my list to work on and my opinion and advice are valued. They call me or have me come to the office and go over what issues need to be adressed and I keep the saftey man happy and also production and shipping. I do my best to save them money as well as look after my company----this is not a "HOW GREAT I AM POST" as I feel it's a techs job to do what I have described but have you guys ran into problems with your management because of this? Some dealers do not allow this and some don't put the techs name on their uniforms and rotate the customers to avoid then getting "TIGHT" your feedback is appreciated