Report this forum post

@newbious.
Until the Chinese can get reasonable after sale support - parts, service technical back up on a par with the other US lift truck companies & dealers or other countries - they will have a problem exploding sales anywhere. Heli is about the only one that has done a decent job in work towards providing adequate parts support. I know the President of Heli Americas and have met his counterpart for the other Heli distributor in the US for the West & Southern region - they both hare committed to providing support that customers expect & deserve expected. Tialfit has done a decent job as well - they changed horses (national distributor) several years ago -knew the first distributor in Dallas, TX - good company for sure and support driven.
My personal experience with Chinese equipment & in discussion with Chinese LT providers is that there first objective is to build truck population then the after sales support will follow - as they say "THAT DOG DON'T HUNT" in the eyes of the end user. End users are not wanting to wait 90 day+ to get a replacement part for a commonly failed part.
When I worked with the national distributor for Mitsubishi fork lifts in Houston during the mid 1980's it was not usual to remove parts from new stock trucks to get the end user up and running & keep our dealers satisfied - we had up 900 trucks in inventory at one time & we counted inventory of whole goods & service parts on a very regular basis (sometimes more often). In the end our sales kept moving on up like the Jefferson's - then MCFA was formed in 1992 & support only got stronger.

Unless a company is will to commit to total product support from day one - the follow adage will apply " If wishes were horses, beggars would ride" look up the meaning via a Google search.

My 2.5 cents worth & my perspective from 4 decades plus 1 year in the lift ruck industry. Hung up my spurs in 2007.
  • Posted 4 Dec 2015 22:59
  • Modified 4 Dec 2015 23:04 by poster
  • By johnr_j
  • joined 3 Jun'06 - 1,452 messages
  • Georgia, United States

This is ONLY to be used to report flooding, spam, advertising and problematic (harassing, abusive or crude) posts.

Indicates mandatory field
Upcoming in the editorial calendar
MANAGING MIXED FLEETS
Oct 2025
ASSET FINANCE
Nov 2025
Movers & Shakers
Todd J Doxsee Todd J Doxsee
National dealer development manager, Castle Equipment Company
Sales operations, Heli
Chief financial officer, Cyngn
Executive vice president and chief commercial officer, East Penn Manufacturing
SMV (Konecranes) 33-1200C
Balling, Denmark
Used - Sale
Taylor T650L
Coraopolis, Pennsylvania, United States
Used - Sale & Hire
Upcoming industry events …
October 14-16, 2025 - Antwerp, Austria
October 15-17, 2025 - Bangkok, Thailand
November 17-19, 2026 - Luanda, Angola