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@newbious.
Until the Chinese can get reasonable after sale support - parts, service technical back up on a par with the other US lift truck companies & dealers or other countries - they will have a problem exploding sales anywhere. Heli is about the only one that has done a decent job in work towards providing adequate parts support. I know the President of Heli Americas and have met his counterpart for the other Heli distributor in the US for the West & Southern region - they both hare committed to providing support that customers expect & deserve expected. Tialfit has done a decent job as well - they changed horses (national distributor) several years ago -knew the first distributor in Dallas, TX - good company for sure and support driven.
My personal experience with Chinese equipment & in discussion with Chinese LT providers is that there first objective is to build truck population then the after sales support will follow - as they say "THAT DOG DON'T HUNT" in the eyes of the end user. End users are not wanting to wait 90 day+ to get a replacement part for a commonly failed part.
When I worked with the national distributor for Mitsubishi fork lifts in Houston during the mid 1980's it was not usual to remove parts from new stock trucks to get the end user up and running & keep our dealers satisfied - we had up 900 trucks in inventory at one time & we counted inventory of whole goods & service parts on a very regular basis (sometimes more often). In the end our sales kept moving on up like the Jefferson's - then MCFA was formed in 1992 & support only got stronger.

Unless a company is will to commit to total product support from day one - the follow adage will apply " If wishes were horses, beggars would ride" look up the meaning via a Google search.

My 2.5 cents worth & my perspective from 4 decades plus 1 year in the lift ruck industry. Hung up my spurs in 2007.
  • Posted 4 Dec 2015 22:59
  • Modified 4 Dec 2015 23:04 by poster
  • By johnr_j
  • joined 3 Jun'06 - 1,446 messages
  • Georgia, United States

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