Report this forum post

Our Rental fleet was losing money for years on the service side. In the past, a tech had carte blanche to fix any rental. No customer authorization needed, so hours were poured on the bills to make up for lost time if a tech was short on their 40 hr week. Now, other than basic Scheduled Maintenance, a tech must call service manager or account manager for approval on any repairs over $100.
The rental manager knows what is warranty and what's not covered. They often trim a work order's hours if deemed excessive.
It was common to see a "paper Clip" installed with 2.5 hrs labor, or drive unit gear oil changes with only one litre of oil.
Your avoidable repairs have to be well defined, sort out what is normal wear and tear from abuse.
  • Posted 25 May 2015 00:18
  • By EasiTek
  • joined 12 Aug'08 - 533 messages
  • Ontario, Canada

This is ONLY to be used to report flooding, spam, advertising and problematic (harassing, abusive or crude) posts.

Indicates mandatory field
Fact of the week
The use of "hello" as a telephone greeting is attributed to Thomas Edison. He is said to have suggested it as a simpler alternative to other greetings, such as "Do I get you?" or "Are you there?".
SMV (Konecranes) 33-1200C
Balling, Denmark
Used - Sale
UN Forklift FGL35T
HANGZHOU, Zhejiang, China
New - Sale
Global Industry News
edition #1237 - 3 July 2025
While innovation and new technology are evolving at what seems to be an ever-increasing pace, the need to capture the data (telemetry) from this tech, and the ability to utilise it (telematics) for efficiency and cost savings, is one area attracting more and more attention ... Continue reading
Upcoming in the editorial calendar
WIRELESS CHARGING
Aug 2025
MANAGING MIXED FLEETS
Oct 2025
Global Industry News
edition #1237 - 3 July 2025
While innovation and new technology are evolving at what seems to be an ever-increasing pace, the need to capture the data (telemetry) from this tech, and the ability to utilise it (telematics) for efficiency and cost savings, is one area attracting more and more attention ... Continue reading
Movers & Shakers
Jeannette Walker Jeannette Walker
CEO, MHEDA
President, European Rental Association (ERA)
Chief marketing officer, JLT Mobile Computers
Chief executive officer, East Penn Manufacturing