for the 14+ years i have been here, it's always been about the customers, the relationships, and the satisfaction of the customer. service at many companies have gone the way of the Edsel. non-existent. the impersonal contact with the internet is a necessary evil that's called progress. i have always had the goal of exceeding my customers' expectations and will continue to do so. ask the ones who i talk to on a daily basis how they feel about the service i provide. not to mention the rest of the team we have here. if any employee does not feel the same way, they should not be in this industry.