I understand why they wont sell software.They have a lot invested.But if you have been trained on one you can figure out the rest with proper information.Thats what all forklift companys dont want.No brand is excluded that Ive seen.Jump on the net and see what people are doing whith fuel management honda ecu running vw motors of the 70's GM running ford.Is it just because they are smart?No they have time invested to see what makes system work and have figured out how to change it to suit their needs.If you can understand a toyota you can repair a cat or hyster or what have you.Information is all you need.I know for a fact hyster in my area wants customers locked in.No other dealer training just hyster.I also know for a fact cat has trained sevral outside sorces.Pepsi and other people at a chicken house,is software given to them?No but they can do basic tests.Manufactors do want customers locked in and if like ed said a company was to say any one can be trained to work on our truck no software required they would sell like hotcakes.If you have absolutly no idea how fuel injection works and think you can bypass till it runs then you dont need to ever lift the hood of a new forklift.But I have sevral customers who are done sick of hyster, toyota,nissan,raymond for keeping anyone from repairing their trucks.The only reason they still have them is they have a lot invested in them and cant convince corprate to let them sell them off to go to new design.They have also been told my brand is no better.Its not the forklift they hate it is the service they got after the sale.For example 2 men 8hrs just to pm 3 trucks.No telling what else.With the locked in aditude service techs and dealers get soft thinking well nobody else can fix it they have to come to us.Surprise We are now doing service and repair on some of these due to networking and information shared.I even had one yale tech change passwords in hyster trucks to keep me out of it after they lost service contract.They have 6 months left in building on 3 trucks.No worrys he cant repair new fuel system,Then oh crud he can,Ill show him.Customer has told them to reset to factory they said it is.Kind of a mess.Locking customers in is not the way to keep them over and above service is.