Tcmgirl you might want to take a deep breath and reread your own rendition of my statement. I did not say that other companies would not try hard to take care of customer problems or manufacturing mistakes. I said that no company would try harder....Your quotation marks around "only company" imply that I said your dealership or mfg would not try just as hard as Toyota...But I never used the words "only company"....You made that up. The negative comments about Toyota are coming mostly from competitors. How can I prove that? Market Share.....And I am not afraid to say that...And your comment that Toyota makes a lousy, poorly supported forklift with a "rotten dealership network" is untrue. Ooops, you did not actually say that did you? Even though I put it in quotes, you still did not say that.

I was reassuring this customer that Toyota cared about its customers, as I am sure all forklifts mfg do, and to stay the course through to a satisfactory solution. I am proud of the industry I have made a career in and respect my competitors. Without y'all Toyota wouldn't need sales folks!!

Enuff said, OK? And btw....Happy Holidays!!!!