You're doing it right Steve, the tech's have all the details in their phone. Don't forget the added FREE GPS in Iphone..."find a friend" APP lets you know where each other is working.
I like to list most common issues and trouble codes to share with other techs. Something that took you days to find can be listed in notes for the next guy. Can save so much time.
This is ONLY to be used to report flooding, spam, advertising and problematic (harassing, abusive or crude) posts.