Kion is right when referring to the changes in market share. Cell Phone companies are a good example. Who could have imagined an APP for cell phones could take down the TAXI industry in major cities across the world? All industries are reeling from high operating prices and fewer sales. They will buy cheaper just to survive. Service will be an issue but NOT the deciding factor. I see the company I work for is changing, for the worse. Service is taking a back door, as manager's are saying no, more and more to customer demands.