I've called Jungheinrich in Houston three times over the past couple of weeks. No matter what I say I get routed to an entity called "Lift Central" who apparently is contracted by Junheinrich to deal with the dealers and only the dealers can deal with problems !

Almost begged Lift Central to at least allow me to talk to a Jungheinrich engineer to get his take on what the problem might be. No can do...apparently part of the contract with Lift Central is no end user can talk to anyone at Jungheinrich about anything.

So it's an endless loop of always going back to the same dealer. Except last time they did at least route me to the dealers corporate headquarters in NC where I told the tale of woe to the head service person for the regional dealer network.

At that time I had not done the testing and videos so I can imagine a senario where he thought I might be over reacting to the problems, but since then I emailed him the videos and other testing info posted here. Day or two goes by, no response. So I email I really need this thing fixed as I just sold one of my warehouses and have to move 15,000 sq feet of machinery out this month... no response.

So I call service manager at the local dealership on Friday, he says he is aware of the new info (i.e. main service guy is ignoring me but apparently is forwarding my new info to local guy) and they are running tests on a unit they have there* and will call to set up time to come. No call yet.

I could call and pester further but I'm so tired of calling them, plus I'm pretty busy during the day and at this point almost curious to see if they never call back. If they don't call back by the end of the week one can be pretty sure they are hoping I will just give up and go away. At that point I'll start naming names. Which probably won't help my situation but at least might help some others be a bit wary of these guys.

But back to Jungheinrich in Houston, TX...that's where they manufacture these jacks. But they have managed to insulate themselves behind an iron wall... no way that I know of to get thru it. Suspect if they have that attitude it probably wouldn't do any good to get thru if I could.

I do wonder what the corporate brass in Germany would think about all this.

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*Last time I asked, they said they no longer stock the ECR327, so the fact that they now magically have one to test is interesting to say the least.