Are you in Password mode or Superword mode?
If you see a prompt for "learn" then you have full access. If you just see "config" you are in Password and cannot make some changes or learn the control handle
If someone sold you feature they need to step up and Finnish the job, not give you the runaround
This is ONLY to be used to report flooding, spam, advertising and problematic (harassing, abusive or crude) posts.