Chris t- I agree that muli- brand dealers have made a decision to grow their bottom line, but in my experience, at the expense of the customer.

If a tech is trained to work on a green lift then the last thing a customer wants to hear is "I don't really know much about your yellow lift- I'm trained in green lifts"-maybe it's just a cop out on the part of the tech- but that doesn't really matter- what does matter is the lift doesn't get serviced as quickly as it could have & the bill is more expensive than it should be. I've had this senario the few times I've dealt with multi-brand dealers in my area.

As far as centralized dispatching- I can't believe that I'm that lucky that I'm the only one who seems to get the tech from the furthest dealership in their group when I call for service. If they do it on purpose because I'm an independent (& a competitor) they're shooting themselves in the foot because their bill gets passed directly to my customer. That sort of inefficiency gets noticed quickly when the bill has to get explained because it's so inexorbantly expensive.