That's really good as not many companies have a maintenance system. It should be law.

Some pallet racking companies offer maintenance programs and they inspect your racking every 6 months or so, then do mantenance.

To discuss pallet racking damage, you need to be specific. Is it selective or drive in etc? What forklifts are being used, as some can cause more damage than others. Mostly it is the driver or lack of pallet racking protectors, guards and bollards.

good luck