I have worked it out a little differently, using a bit of reverse logic. I tell the customers that ask me what is a good forklift, up front I say that I never met a good forklift, all the forklifts people want me to look at are broken already, but then I tell them to buy the cheapest forklift they an find, and that -I- will NOT complain at all, when they have to spend a lot of money (with me) to fix it up to the level it would have been if they let me 'spec out' the forklift for them.