You siad that you purchased new crown trucks & they arew different than Raymonds.
If your operaters are skilled with the raymonds they may not wish to use the crown trucks assuming that the crowns have been set up for your application properly there should be no concerns.

However is the steering the same ??? also the crown reach can be set up according to your appliction - Personally i would not want Freezer trucks flying arround my warehouse-- so contact your crown rep & have him send someone out to set up your trucks.

Any reputable canadian dealer would have sent out someone to Install your trucks properly for you -- Pick up the phone if you feel this is the case.

However make sure that your people want to use these machines & are not just using this as an excuse to do less -- secondly ask them if they need more time to adjust to the new trucks also