I'm sorry I sounded like I was whining- I'm just speaking from experience. As an independent company- the dealers in my area aren't in the business of training their competition. I've never been able to get any type of assistance of a technical nature from the dealers in my area. When I ask, they tell me they'd be happy to go fix it for me. I'm not in a position to have a relationship with a dealer of every brand of forklift outside of my area, so information is something I've never been able to get. Sure- the dealers have training sessions & workshops for owners of fleets, but not for independent companies- at least this has been my experience.

I was at a customer who has a fleet of crowns recently ( Their service dept. services those), I service a few I/C trucks they have. When I asked their lead tech about the software needed to service the electronics, he told me that they had to call the dealer for those issues, that they couldn't get the required information. I don't know if he was blowing smoke or not, all's I know is what he told me. Why would a company have their own service dept & not get them the tools they need to service their equipment?