Wow, you sure hit on some hot topics for me.

I find that even the companies who do accept the price for training don't train supervisors to recognize safe or unsafe forklift behavior so they are just paying for compliance (wallet card or certificate) and the time I spend telling them what is safe and unsafe is waste as soon as that operator gets in the seat and does something unsafe and no one says anything (tacit approval) to him about it (on the job coaching).

Funny story, training at a large university and I often times spend an afternoon before the classes to walk around the facility and see where equipment is used, review what they have and often times talk to the people.

Start of the class after introductions I ask have there been any accidents or near-misses with forklifts at your facility, answers are "no, none". Then we go out and do the hands-on portion and I point out all the paint missing, dents and damage to the forklifts and surrounding columns, shelves and other structures and re-ask the question pointing to all this damage. Funny the comments I get then.

Yes, quite a gap between safe use and training and actual use in real job situations.