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When working road service I always broke my estimates down by parts and labor, not including sales tax or shipping cost and I let my customers know this. I always gave myself a little lee way on labor time just in case I ran into those irritating things like stripped screws, etc., If everything went right with no gremlins popping up then I would come in under the estimate. When it was time for the customer to sign my ticket I made a point of highlighting the labor and letting him/her know that I came in under the estimated cost of repair. They were usually very appreciative and I got repeat calls from them. As a matter of fact, quite a few (including the one I work for now) did away with the need for estimates altogether after awhile and just gave me a max/repair and no need for approval under the max. If you said it was going to take you from 8am-12pm to do the repair but left at 10:30am but still billed them for the full estimate until 12pm, aren't you setting yourself up for a possible lawsuit?
  • Posted 17 Jun 2011 04:58
  • By joe_d
  • joined 25 May'10 - 253 messages
  • Texas, United States
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Fact of the week
The dot-com bubble, a period of large and rapid investments in internet-based companies, peaked in 2000 and saw the Nasdaq Composite index rise by 579%. Then the bubble imploded. As the value of tech stocks plummeted, cash-strapped internet start-ups became worthless and collapsed.