Briggs seem to like to talk of there service back up to customers but by the looks of thing not every body is happy. it has been said before the service side of a company can make or brake the company ,all it needs is for the service engineer to take a little longer to get to a job , a little longer to fix the job , not to use there know how to make the job that little bit quicker, not be as friendly or explain to the customer its not them but they have to look after their lively hood and the company would be in big trouble. Briggs are like any other large company the management need to increase profits and drive down cost but the problem is how do you do it.It's not a good idea to do by **** your most important employees