How about the tech that puts noon to 3 on wo including travel and service manager ads 1 hour because the tech did the job too quick, in his mind anyway. Or he knows that the tech was accross the street the call before and it is a 1 hour travel to this customer. Only the dealer makes out then. Techs that bust their tail get nothing in return for hard work, except the rath of the customer and the bull from the office.