edward, I was being sarcastic. I meant the mechanic is there for 2 hours and they get the invoice and it says 3 hours labor. Most customers don't have any idea how or what the forklift needs to get fixed but they sure can look at the clock and watch how long you're there, and watch how hard you are working. I know some of my customers do that. If I "goof off" on the job, as in talking to workers or even the management, that time is not billed. Some dealers around here have been easlily caught with this over billing labor hours, or worse, and it doesn't go over too big at all.