Oh the safety issues, yea, let me see here, been in this business for (16) years with three large dealerships. Yea, I have seen techs come and go, some of them hire in with a little toll box from ***mart. They are trained in how to hook up a laptop to pull a code and start replacing parts. Yea, just because you are charging alot of money for service and hi-jack someone with a laptop does not make you anymore safe then jeffy**** working on your forklift.

Im sure every dealer is trained by the factory on how to justify the ***rape for high price service and parts oh and the laptop. Give me a break people. This is just a way to lock someone down by the manufacture and the dealership. Manufactures teach this process to the dealerships all the time, (make your money on the parts and service.

Any customer should have the right to pick and choose who does the service work on there equipment. Please do not compare a forklift to a BMW, way off base.