If I had a dollar for everytime I heard a factory rep tell me that (your suppose to sell cheap and make your money on parts and service) I have sold Hyster, Toyota, TCM they all say the same thing. Make your money on parts and service. But tell the customer this is the best forklift to buy for the money. Im just a sales guy and I have the software for Hyster, Yale, Cat, Mits, Toyota, cables, plugs etc. It is not that hard to come by if you know the right people. My reason for having this software is so that when I look at trade in units I just plug up the cord and see what the real story is, Hours, Trans hours, miles, setting on trans, hydro sittings etc. I even have the software for the new Taylor TX forklifts. One good thing about having the softeare is no one can lie about the hours and service.