Another point to make is if your an independant, you must show this ball and chain to your customers. If they voice their opinions at the factory level, it may not change the world, but it may change a small part of yours. Also to the guys below who state the only thing you need is a manual and skill, I dare you to troubleshoot a Loadlite Raymond or GDP Komatsu or a Veracitor emissions code. Good luck!! I know how to read schematics, and I'm pretty good on theory of operation, but to do without the hanset or the laptop gauratees two things. One, I'm probably going to buy a part I did not need, and two, its going to take me 3 times the amount of labor to figure it out. Thats not a good scenario for an independant, and was inherantly part of the R+D of the forklift from a revenue standpoint for dealerships to begin with.