So after reading along with all these posts, I need to get something straight that I don't quite understand. Some of you are saying that it's unfair to give up 1/2 hour in the morning and at night when the customer is still getting billed for it and you're not getting paid for it....or something along those lines.

So how does your company bill this time exactly? I know that my billing directly reflects my time clocked, with the exception that the end bill is rounded up to the nearest half hour incriment. If you're not on the clock, and not getting paid, then the customer shouldnt be getting billed either. If this is actually happening out there, I'd suggest holding on to your integrity and find another employer.