I'm not sure size matters as long as the customer focus is there. Will a local shop be more focused? Likely, since their business is more dependent on customer retention. But there are plenty of corporate examples where large companies get service right (and unfortunately plenty where they get it wrong).

I think the original question asked about the impact of the economic downturn on service. I would think larger groups can leverage more resources, stockpile more parts, than smaller groups. The general expectation is that demand for service goes up as everyone tries to get more out of existing assets. However, asset utilization is down so that may offset service demands. I'm curious if anyone has noticed any recent changes in service demand or capabilities.