Wow what you said about Cat forklift not being the same business as the rest of Cat is the same story I got from Cat access,Cashman,and the rental yard, they all fly the Caterpillar emblem but none of them have anything to do with the other What a lesson learned I wonder who makes their parts or if the manufacture has anything to do with Cat! I think its all a way to pass the buck and not deal with the problem! I relly appreciate your advice on the certified letter,I will write in everything I can to deal with this problem and will not stop until someone out there feels Ive hurt their business someway then I guess I will have gotten ahold of someone who has something to do with Caterpillar! thankyou so kindly for your advise