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Sometimes being a consultant means educating your customer that what they "want" is not acceptable. I had a customer that insisted they wanted to install a back gate on a stand up rider to hold the operator in place in a tipover, the exact wrong thing to do. Should I have gone out and trying to kind a aftermarket kit or designed one for him? I don't think so. I respectfully told them why it did not make sense for them to do it and told them I could not help with it. In the U.S. it must be site and lift specific, that will be impossible to design a generic one sized fits all program like it might be for haz com, how to use a fire extinguisher, etc. What they are really saying in most cases is that they want to spend little to no money and little to no time investment. This may not be true in all cases, but it has been in 100% of the ones I have dealt with. I am not pushing outsourcing training, but they had better be prepared to spend the time and effort in house to do the right thing or else expect inferior and likley non compliant results.
  • Posted 6 Mar 2009 01:09
  • By Panthertrainer
  • joined 11 Jun'04 - 48 messages
  • Ohio, United States

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