The one thing that I hope everyone understands is that people have a tendency to "paint" their emotions, thoughts and concerns on the people they are around, expecting others to have the same thoughts, So a scam artist thinks everyone else is trying to scam them, and a theif thinks everyone else is trying to thief from them, a lazy person expects everyone else to be lazy, and a honest person expects everyone else to be honest, a person that likes gravy expects everyone else to like gravy, and someone who is thinking of ways to get out of doing hard work expects everyone else to be thinking of ways to avoid hard work.
I can well understand how a gps tracking service could be a valuable tool to improve dispatch, especially with a lot of techs to keep track of, but like any complicated and very new tool, the proper use of that tool requires some learning curve and correct usage to avoid getting hurt. Can you imagine just being given a tig welder, and being told to use it, with no one to ask what is the correct way to use it? Either someone gets burned, or the thing does not get used, even if it is left "turned on".
That is pretty much what we have done with GPS tracking. we have hired someone we call "dispatcher" because they could not be a field tech due to lack of understanding the job the field tech is doing, given them a rather expensive new tool, and then found out we don't even know of any "experts" in how to use it, much less have some training plan set up, on how to use it without getting anyone burnt.
To answer that last 2 questions of batman, gps is here to stay, just like the fact we work for computers and not people anymore, get used to it. And yes Management does alway need either "continuous improvement" or an overhaul to allow continuous improvement.
Stagnation does not get you to the front of the line..