Climbing out onto storage racking to fix tilted or damaged pallets is a huge safety risk and really shouldn't be left to just "manager's word" as a procedure. In our facility, we treat misaligned or broken pallets as a safety hazard, not just an operational issue.

We've learned that prevention is key - having stricter pallet checks before putting loads into the warehouse racking system
saves a lot of downstream problems. For the rare cases where jams still happen, only trained maintenance staff with the right equipment (retrieval carts, order pickers, or harness systems) are allowed to handle it. Nobody is permitted to climb the racks themselves.