I am trying to buy a forklift. I put request for various vendors/dealer website. It's been a few days and I haven't heard back. I directly go to OEM website and raised a request for price/quote. The OEM is passing my requirement to the same local dealer with a sort of disclaimer - "If you do not hear back from your local dealer in 7 business days, please reach out to our team by replying to this email."

Feels like I am stuck in a loop and it will take forever to buy one. Any idea why does this industry operate in this fashion? Do dealers not use simple CRM tools to cater to customers in timely fashion. Why do OEM sales folks not cater to customers directly? or do OEMs not have sales team for this at all? Tried this with various top OEMs and seems like everyone is following similar process. Any advice how to fast track this process?