Hello Burt,

It's great that you're seeking insights to make informed decisions about service support for your fleet across the UK. Your concerns about timely response and accurate first-time fixes are absolutely valid, especially given the variety of equipment you're dealing with. While you've wisely chosen not to name the subpar supplier, I'd recommend exploring feedback from fellow industry professionals. Companies Have been consistently commended for their reliability, expertise, and efficiency in servicing electric and gas-powered trucks, reach trucks, and CB units. Their track records and customer reviews might offer valuable guidance as you gear up for a new fleet tender next year. Remember, service is indeed a cornerstone of any successful operation, and I'm confident your quest for an exemplary service provider will lead to a well-supported and smoothly running fleet. Best of luck!