+1,
I would even be willing to argue that is what really make a difference between brand a and brand b. it is the training, understanding, care and concern the dealers and techs have for the product.
I think that makes at least as much a difference as the design of the product, and much more than the corporate purchases of brands or components. The Sales pitch counts for MUCH less, in the long run.
Maybe we should start a new thread about how to get a tech to care, and another thread about which/who has the best or most understandable Tech training...