Duo, Thank you for joining our discussion. I am glad to read things from a managers side. I read what mean by pressuring your coworkers to do their job, but isn't it a managers job to "motivate" their work crew? If your so called one or two workers are taking advantage of the system why not just fire them instead of making the rest of your work crew pay for one or two techs with bad work ethics or lack of skills. Mass floggings do tend to bring down moral.

Remember the customer always comes first and the rest will all fall into place after that.

We may not get paid for travel, but don't worry....we resent the fact we don't get paid for travel.