Nice post Steve W. Systems are an aide only and do not fix the problems if management is not prepared and committed. I have sold systems and have had them fail when no used the data they gathered or even bothered to discipline when problems were identified. All the systems are worthless without the commitment and effort, with those they can be valuable though. There is no magic bullet to forklift problems and there never will be unless you plan on taking the human operator out of the equation entirely. There is no substitute for hard work.