Nicely put Roadrat. It seems like in this industry you have a 50/50 chance of getting paid for travel time. I seem to think that some dealerships don't pay at least a 1/2 hour of travel each way; while others don't pay 1 hour each way. If your lucky all travel is paid. Is this per state regulations or a Mfg./Corporate thing and how much money Is your company really saving by using a standard like this. Is a few thousand dollars a year really worth destroying your employees moral?
As far as I'm concerned unhappy employees make unhappy customers. A company focused on a customers well being first will bring home the bacon every time in the long run. You may lose or break even with a customer for some time but that customer will renew its maintenance contracts and buy its new machines from you because they know your service is the best. Customers don't like to be nickeled and dimed and your employees don't like to forfeit travel time, your customers are paying for it anyhow.