As soon as John Hunter, Cascade UK Country Manager, knew there was a problem, he personally travelled to Scotland to meet the customer, face-to-face. Cascade resolved the issue instantly by replacing the suspect parts free of charge, to the total satisfaction of the customer. We are glad that this web discussion group informed us of the problem, the forum helped Cascade to resolve the issue quickly.
STUBOY is now happy and not needing to look any further for parts support.
Cascade is focused on fulfilling all our customers needs
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