We are a dealer but we also sell a lot of parts to other dealers. Most all dealers ask for the part number along with the price and availability of that item. I know that they want the part number to shop for the best price, but they tell me that the parts software that they use doesn't even allow them to quote parts without part numbers and they get upset when I won't give it to them. The interesting thing is that when I have given out the part numbers and the parts are available through SMH or Intrupa, we never get the sale. Can anyone tell me if there is any truth to this "software" story.
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As a customer I will do what ever it takes to keep production on line. We are a large worldwide company with several plants around the United States and world. Because of that we have access to other dealers that service our plants. As far as sharing information; all dealers that I now of share with each other; they also purchase enough from each other to keep everyone happy, just share and be happy like everyone else; Dave.
As I stated in my first response, "Share and share alike, I say." Provide the compitetion the correct part number in a timely manner and build the relationship with them and they will purchase from you. Also, remember to reciprocate!
Back to the subject is this software real or hoax?
My work history is field tech and management for Yale and Cat forklift dealerships for 30 years and the last 3 years as a customer. Looking at this from a customers view; when I need a part number for an item I sometimes use internet resources to locate the part number or, the local dealer. We also established a relationship with dealers across the country. We rely on local dealer support and if thats not there or of poor quality we might use a dealer 1500 miles away. Here is an example; our local Linde and Yale dealerships continually drop the ball whether its service; parts or product support; so we use out of state dealers or WEB orders for parts. When I worked for dealerships I never had a problem obtaining part numbers from the competition; it's all give an take on the dealership level. If you can't get along with your competition it's just going to be hard on you and not them; there will find the part numbers somewhere else; and when they do, you will lose a customer whether it's the competion or not; believe me it's easier to get along.
It is amazing how these discussions morph into something totally unrelated to the original topic. Speaking of integrity, I have come to the conclusion that a person who would ask someone else to do all the work without any intention of placing an order with them is not a person of integrity. I don't know about other dealers, but typically when someone calls with a model and serial #, there is a lot more work involved than just opening to a page in a book or looking it up in a computer. There are serial # breaks, part # changes, components that break down into several different part #'s etc.. It may take 15 minutes or more to ascertain "THE" correct part #. I'd like to see the readers of this website realize it is not an person of integrity to ask someone to do "free" work with only the intention of getting free information.
Mr. etharp,
You MUST have credibility to survive in our industry!, You must do what you say you will do. Your reputation as a credible person develops as a direct result of the trust others have in you to follow through, acting on what you have committed yourself to do. From my perspective, credibility begins with being authentic and is manifested in the actions you promise AND deliver. It is being accountable for what you say you will do. Whereas authenticity is grounded in personal integrity, credibility is the choice you make for interpersonal integrity.So with that being said is there any harm in being proactive? or aggrisve?
Victor
Charles,Its called being aggressive and taking charge. Most of the time its due to a new Maintenance/Management personal change in there company. What should I do?? Just whistle Dixie?And lose a customer?Like they don't do it to you? Come on man!
Victor, do you think that by "stealing" the sale away from your competitor is the right thing to do? For some reason, your customer has decided you use the competitor in the first place rather than calling upon you. I say, if your customer has called them, then there is an underlying reason why. By doing a reverse look up and calling your "Original" customer can cause some riff between you and the local guy and they will only reciprocate.
When a dealer calls our office I run the SN# of the unit to see if its one of my customers.
9 times out of 10 I can make the sale.
Share and share alike, I say.
Work for a smaller sales/rental in TN.We have to have part# to quote a repair.Then after quoted sometimes customers will let 2 months to a year go by before they actualy approve quote.Yes I said a year.All quotes written state they are only good for 30 days.Customers do as they want not as you wish.Thanks goes out to all who have helped to locate part#s for us.Yes we use promatch and intrupa when we can.But some parts we only get from dealers due to fitment issues.
I am trying to find out if there is any truth that parts software requires a part # in order to provide a customer with a quote. If so, I would imagine that it can be bypassed because part #'s are not available in every instance
didnt you just answer your own question
pretty simple
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