The Top 4 Ways Cascade Supports You After a Purchase

Thursday, 26 March 2020 ( #967 )
Cascade 42H Paper Roll Clamp
Cascade 42H Paper Roll Clamp
At Cascade, we know that our customers face rigorous demands in their work, like maintaining high levels of productivity while keeping costs low. Our customer-centric values and global presence means that we maintain relationships with customers long after the purchase of a Cascade product is complete. By focusing on the needs of the customer we are able to lead the market in customer satisfaction and maintain a low total cost of ownership. This means that when you choose Cascade, you not only get a great product, you also get a variety of resources to support you over the life cycle of that product. Here's our list of the Top 4:
1. Industry-Leading Technical Support Cascade's technical service and sales support is a vital aspect of our mission to ensure the highest levels of customer satisfaction, working everyday to support the ongoing success of our customers and end users. With years of experience in materials handling, our service teams are able to provide customers with expert advice and personalized support. Cascade service is quick and flexible in order to help you address any challenges that you might encounter. If you encounter an issue that requires some assistance, our teams of experienced professionals are ready to help. "We make ourselves available wherever our customers need us to be," says Steve Dalton, U.S. Service Manager. When you contact Cascade technical support, assistance can be provided by phone, email, video calls, or site visits. Depending on what you need, we can even help with the installation of certain accessories or arrange for training sessions to help your operation gain essential knowledge and expertise.
2. Value-Added Performance+ Programs You may come to the point where an attachment at your business is no longer needed for its original purpose. For extended support in these cases, Cascade offers our Performance+ value-added programs: our industry-leading Warranty and our Buyback Program. These benefits are part of Cascade attachment ownership, designed to provide you with the options that ensure quality performance and, overall, customer satisfaction. Contact your local Cascade representative for details on Performance+ programs in your area.
3. Powerful Online Resources Cascade publishes a variety of support and training resources online, from service documentation that includes regular maintenance schedules to parts manuals and even training videos. A full library of over 35,000 product manuals and technical guides in many different languages are available as free downloads on the Cascade website. You can also find our Fork Inspection Guide for order and watch our step-by-step video, which makes regular inspection of forks quick and easy and keeps you working at your most efficient. In addition to support literature, Cascade produces informative materials to help you succeed, with topics like instructions on finding the right manuals on our website or the how and why behind attachment maintenance.
4. My Cascade User Portal The latest enhancement to the Cascade website is a personalized user portal, called My Cascade, that provides organized and easy access to resources. My Cascade enables you to register and manage all of your Cascade attachments and quickly view related documentation, including operator guides, installation manuals, training videos and more. With My Cascade, you can easily keep track of the attachments in your fleet and receive updates on materials handling topics most relevant to you. Registration is free and easy for both dealers and end users: sign up in a few clicks at
Contact your Cascade representative today for more details about what services are available in your area and how we can find the best solution for you.
Cascade Corporation Portland, Oregon 1-800-CASCADE (227-2233) send an email
For more company and product information visit the Cascade ShopFront. About Cascade Corporation: Established in Portland, Ore. in 1943, Cascade Corporation is the global leader in the design, manufacturing and marketing of lift truck attachments, forks and related technologies and a leader in quality attachments for the construction industry. Cascade's unmatched service, support and expertise, combined with advanced damage reduction technologies, flexible manufacturing, short lead times and high-quality products, strengthen the company's position as the premier supplier to the material handling industry. For more information visit