Local Feature story

Raising the safety benchmark - a question of cost, commitment and common sense

Thursday, 8 July 2004 ( #165 )
Safety can be compared to almost any other intangible commodity - there may be plenty of it available, but the effectiveness of the solution often depends on how much time and money companies are prepared to spend, writes BERNARD LEVY in the first part of this special report.

The safe operation of forklifts remains among the most pressing issues to be addressed in the materials handing industry and is poised to enter a new and dynamic era of regulation and enforcement worldwide.
All players in the forklift sector, from the manufacturers and suppliers to the dealers, buyers, users, operators and private- and public-sector regulators, are involved in what could be described as a "new wave" in forklift safety promotion, monitoring and regulation.
After a decade of change, during which much-needed basic reforms were introduced, the key players say it's time for the entire issue to be taken another step forward - to be given new momentum and immediacy in much the same way as smart companies reinvent their image and products periodically to stay competitive.
On both sides of the Atlantic and throughout the rest of the world, there's a renewed urgency to develop and adopt even more effective safety standards.
Against a backdrop of falling pallets crushing people in warehouse aisles and forklift drivers and pedestrians being killed or seriously injured in crashes, tip-overs, falls and a myriad of other accidents, the imperative for improvement is strong.

Best practice
President of Forklift Training System Inc in Newark, Ohio, David Hoover believes the best way forward is to bring the big companies together to share their experiences of safety best practice.
"This can be difficult to achieve because these companies are in such fierce competition," he said.
However, the forklift industry would do well to take the example of the pulp and paper sector, which had put aside competitive considerations and committed itself to becoming the safest industry in the USA.
"The Pulp & Paper Safety Association has brought all the key players together in a proactive way at a series of regular meetings to improve safety right across their industry," Hoover said.
"They share best practice, common problems and a comprehensive range of issues designed to keep everybody in their industry right up to date on how to improve safety."
"I've never seen anything like it and I'd love to see a similar trend emerging in the forklift industry."

New safety products
Hoover said another benefit of conferences and seminars was that they exposed industry professionals to a whole range of new safety products.
"There are a lot of smart people around the world who have great ideas and are producing new safety techniques and devices that most people don't get to see," he said.
"As an industry, we share the problem of death and injury. The question is how do we get them all on the one page?"
"This is where conferences and publications like Forkliftaction.com News are important."
Hoover said forklift safety as a whole had improved in the US since 1998 when the Occupational Safety & Health Administration (OSHA) lifted the requirements and standards for operator training.
But after six years, things were "getting a bit stale" and there was a need to find ways to keep training courses fresh and exciting.
"Most companies know that if they don't improve their products, they'll go out of business - and it's the same with us in terms of improving our training courses," he said.
"The question is how do we keep pushing the envelope to make our industry safer and safer in a way that keeps people focused and interested."

Virtual reality training
Hoover said the key to better training involved adopting new styles and techniques which acknowledged that not all people learned in the same way.
"We need training systems that are site- and equipment-specific and that are more interactive," he said.
"Computer-type presentations allow you to project on-location video images of the facility and equipment that are familiar to the operator being trained."
"For pedestrian training, for example, a good technique is to tie a video camera to an operator's helmet to show what the forklift driver sees. This stimulates the trainee to think about what happens when you step in front of a forklift. It's also site-specific, so it has greater impact."
Virtual reality training would also be valuable - much like the simulator technologies used to train airline pilots, crane operators and army tank drivers.
"These are cost-effective and fun for the trainee, so why not use them for forklift operators," Hoover said.
"The problem here is that a manufacturer would have to put up the money to develop a cost-effective product that was specific to forklifts and capable of being mass-produced."
"My feeling is that they would make a financial killing because it would be the first of its kind."

Human tragedies
Hoover said that on average in the US, there were about 100 deaths and between 65,000 and 100,000 injuries per year from forklift accidents.
"Compared with the US population of 250 million, these figures may seem miniscule, but once you see the human tragedy of these accidents, they are far more than just statistics," he said.
"You have Mums and Dads who are not going home to their families; you have victims of serious accidents and their families whose lives are changed forever, so there are very real social impacts from forklift accidents."
Hoover said it was fortunate that, increasingly, people in the forklift industry were acknowledging there were better reasons for complying with safety regulations than simply meeting the law.
"These include the savings achieved in reducing the damage to stock, equipment, facilities and product - not to mention the huge financial outlays associated with injuries, including compensation for medical expenses and the cost of litigation, which inevitably occurs when there's an accident in the US," he said.
Wayne Chornohus, president of Hunter Industries, an international forklift training company based in Vancouver, Canada, agreed there had been a significant shift in perceptions about the value of quality operator training.
"But in far too many cases, while companies are willing to pay their forklift operators tens of thousands of dollars a year and put them in charge of vehicles worth between USD50,000 and USD100,000, they balk at paying a few hundred dollars extra to train them properly," he said.
"The old assumption that 'anyone can drive' has long been disproved but, unfortunately, there's a lingering resistance to investing in quality forklift training."

Cost savings
Chornohus said that while many dealerships had their own training courses, these were often boring, video-based and presented by a person who may have only basic training knowledge and skills.
"In these circumstances, you have the trainees literally falling asleep while the instruction video is being shown, hence you have very low retention rates for important safety information," he said.
"Any manager who regards training as an expense is not a manager at all and is clearly ignorant of what safety in the workplace is all about."
"If, for example, a company can prevent even one injury, they are saving the cost of losing those productive hours of work, the cost of hiring a replacement worker, as well as paying any compensation that may arise."
"Additionally, not only do they reduce the incidence of death and injury through better quality training, they are guaranteed greater productivity from a more highly-skilled operator, so it's a win-win situation all round," he said.
"But even in the face of compelling evidence, the reality is that this issue remains a challenge for many small-to-medium companies - to acknowledge the cost-saving and productivity benefits of good-quality operator training and to act on it."

Accurate information
At all levels of government in the US, from Congress and the federal bureaucracy to state governments and departments of labour and industry, the drive to improve safety standards continues to gain momentum.
For example, in a pre-emptive move to lift materials handling workplace safety levels in the US, the Government Accounting Office (GAO) has urged OSHA to ensure more accurate information is collected from individuals who file complaints about workplace hazards.
This would stop OSHA resources from being diverted away from more serious hazard inspections, the GAO said.
An investigative arm of the US Congress, the GAO also has urged OSHA to conduct outreach programs for employees regarding hazards and to encourage employers to form safety committees that could initially address complaints to ensure more accurate reporting of hazards.
OSHA recently announced it had committed itself to a four-step approach to ergonomics, designed to quickly and effectively address musculoskeletal disorders (MSDs), which affect a significant percentage of materials handling equipment operators, including forklift drivers.
The four steps include:
* Developing industry- or task-specific guidelines for a range of industries based on the present incidence of MSDs and available information about effective and feasible solutions;
* Conducting inspections for ergonomic hazards and issuing alert letters;
* Providing assistance to businesses, particularly small businesses, to help them proactively address ergonomic issues in the workplace; and
* Establishing an advisory committee authorised to identify gaps in research into the application of ergonomic principles and practices in the workplace.

Japanese toll
In Japan, where strict industrial safety and health laws covering forklifts, construction machines, mobile cranes and elevated-work vehicles have been in force for more than 30 years, the death toll from forklift accidents has stabilised at an average of just over 40 a year, fluctuating between 37 and 47 since 2000.
The Ministry of Health, Labour & Welfare continues to rigorously enforce laws that require not only improvements in the safety features of forklifts in the manufacturing phase, but also high equipment maintenance standards, strict inspection timetables for users and owners and tough licensing regulations for forklift operators.
"The major equipment makers have responded well to the requirement to increase safety features in the manufacturing stage by improving the stability and visibility of forklifts and by installing electrical devices to assist the operator," said Japanese Industrial Vehicles Association senior manager Ken'ichiro Takase.
"The manufacturers also provide manuals and education programs designed to help end-users operate their forklift equipment more safely."

Code of Conduct
In Australia, which accounts for just 2% of the world forklift market, the Australian Industrial Truck Association (AITA) has introduced a Code of Conduct designed to "ensure the highest possible standards of performance, safety and client satisfaction".
Specifically in relation to safety, the Code states that equipment must be delivered in a "safe and serviceable" condition; that the "tyres, attachments and accessories are suitable for the intended application"; that "only competent and suitably trained personnel service and repair the equipment"; that "regular inspection and service programs" are offered to equipment buyers; that "relevant training" be provided to ensure operator certification; and that the client is "familiar with equipment controls and the contents of the operator's manual".
Acknowledging that business practices and the relationships between suppliers and buyers can also affect safety standards, the AITA Code stipulates that members "behave with integrity ... in the business of supplying or hiring lift trucks"; that members "strive to improve their own competence and that of others in the industry"; and that they "deal promptly with all complaints or queries from a client".

In the second part of our Focus on Safety feature on July 22, Forkliftaction.com News examines the steps being taken by companies and regulators to improve forklift safety in Europe.

Discuss this story and other safety issues in the Forkliftaction.com Discussion Forums
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