News story

Toyota launches forklift service app

Thursday, 23 January 2014 ( #651 ) - Sydney, New South Wales, Australia
TMHA has launched a new app to provide quicker logging of service requests.
TMHA has launched a new app to provide quicker logging of service requests.
Toyota Material Handling Australia (TMHA) has launched a smart phone application to speed up service requests.

Android and iPhone versions are available.

General manager, service, Stephen Barnes, says customers can log service breakdowns on their mobile telephone touch screen and include a photograph of the unit or item that requires service.

"Customers can log faults by brand, type of forklift used and type of fault.

"This means the service technician will arrive at the customer's premises forearmed with this information and be better equipped to diagnose and fix the problem," he says.

"TMHA sees this app providing quicker logging of service requests and further raising Toyota's industry-leading customer service standards."

TMHA has a national network of 15 company-owned service centres and more than 270 mobile service vans.

Newly released industry sales results from the Australian Industrial Truck Association this week show TMHA retained its overall forklift market leadership for the fifth consecutive year.

The company delivered more than 4,700 forklifts in 2013, a total market share of 28.6%.

Executive vice president and COO Steve Takacs says the company will build on its 2013 results with the launch of a new product in the first quarter of this year.

"The new product is the fruit of Toyota's unequalled investment in forklift research and development," he says.
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