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Houston, United States
Service Coordinator - Houston - Full time
Company: The Taylor Group, Inc
Industry type: Manufacturing
Start date: As soon as possible
Job Responsibilities:
* Answers phones, emails and assists customers with shop work needs.
* Checks all accounts for credit hold, past due or P.O.'s needed before scheduling work.
* Opens work orders and enters complete information on the needed repairs.
* Schedules, prioritizes and assigns daily work for each Generator Technician in the shop.
* Orders any parts needed for jobs from the parts department.
* Reviews schedules with technicians each morning and afternoon to ensure they know of any changes in work required by the customer.
* Communicates with the Service Manager, Service Salesman and customer on any additional work that is needed.
* Provides administrative and technical support to Generator Technicians in the service shop.
* Enters completed work order report information into the service software system.
* Processes invoices as work orders are completed.
* Contact customers on any past due invoices and work to resolve any issues.
* Ensures work hours for Generator Technicians are in by 8:00 AM daily and checked for accuracy.
* Checks expenses for accuracy and compliance with company guidelines.

Job Requirements:
* High School Graduate or GED equivalent.
* Three years experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
* Excellent telephone etiquette.
* Professional demeanor and self confidence in dealing with customers and outside contacts.
* Excellent computer skills.
* Must possess ability to determine how to prioritize service work.
* Job requires basic technical understanding.

Location: Houston, Texas

Application URL:
Requirements / Skills
Please see job description.
Information in this section has been supplied from external sources and therefore may be inaccurate or out of date. accepts no responsibility for errors or omissions. We advise you to confirm details with the source.

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