worked for Carolina in the mid 90's...they've always had high turnover rates...that middle manager from what I hear is doing just fine ed.

I also have heard that Carolina Handling is either loosing folks or has let them go (for spurious reasons). From what I understand probably 20+ folks in the last few months.

in an open forum I could not be more specific, ,, sorry..
I do not have permission from anyone involved to name, and I do not have a "dog in that fight". maybe you know a "middle manager" that has left Carolina Handling and went to work for some of the competition in the last couple of years, and now maybe that person now has some of the other office (and maybe some techs) people working for them...

you should be able to guess that I don't know anyone who "fits that bill", and * if there was such a person, at best I would have 3rd hand information, since that person would not speak to anyone who would speak to -me-.

* if there was even a glimmer of truth to it.

edward T, can you be a little more specific?

well, maybe they can get work at the same place those good techs and office people went, when they left Carolina Handling to go work for that previous middle manager from Carolina Handling, I have heard he thinks the company he works for is doing great, in spite of the economy...

Big layoff's at Barloworld last Friday.

Not that I've heard... and it surely wasn't because of pulling back if that's true.

I have heard Carolina handling lost some really good techs in the last couple of months too...

I know for a fact that Carolina Handling is taking over a lot of former Barloworld and Greg Poole accounts, whether it be from them pulling back or what I'm not sure. We are expanding while others are shrinking...

Reply to Easym: I left before BarneyWorld took over.
I saw the hand writing on the wall.

They wonder why they continue to go throught the same cycles. They will only continue to get to the same plateau until they change their business beliefs.

If they can't convince the shareholders to go out on a limb for a while to turn the boat around

Glittlestar, that was a major difference in the business philosophy between Wrenn/Brungart and Barloworld. It proved to be a major league mistake that they are still paying for. They did not only lose the service business of these customers, they lost the future truck sales to them as well.

It costs ten times more to gain a new customer than to keep an existing one.

The funny thing is that the former president of Barloworld made that statement in a sales meeting.

we had to do the same thing in Fl.

Longtime customers all of a sudden we didn't want any more, then 9-11 happened.

Even C.O.D. customers they don't want any more, we turned away probably 20 long time customers that never had a problem paying C.O.D. because their credit was not good enough to set up an account.

Roadrat, do you remember when Barloworld decided to "fire" customers back in 1999/2000? They fired customers that did not meet their ROI criteria. Then the market dropped and the branches were asked to go get these customers back around 2001/2002. Those customers that were "fired" politely told Barloworld where they could stick it.

Wrenn Brothers built that company from the ground up with Customer Service and Satisfaction as their goal. They believed that if you take care of the Customer, the bottom line would take care of itself. They saw Customers as People, not just a "SOURCE of PROFIT
and REVENUE.
When the "Bottom Line" takes priority over Customer Service and Satisfaction, You will see a Decline and the Beginning of the End of that business.
When you "Squelch" the voices of your employees and their creativity as well as their Talents and Abilities, you are missing out on a Wealth of Growth and profit.